Frequently asked questions
Do you have ready cakes available for immediate pickup? Every cake at Divine Cakes is handcrafted and made-to-order to ensure maximum freshness. We do not keep a stock of "ready-to-go" cakes; therefore, we recommend placing your order at least 24 hours in advance.
How far in advance should I order? Our signature cakes from the online catalog are typically baked and ready within 24 hours. However, if you require a custom cake with specific flavors, fillings, or unique decorations, please reach out via our contact form. These custom orders require a minimum of 5 days' notice so we can review your request and confirm if the specific design and flavors can be achieved.
Do you offer gluten-free cakes? We do not currently offer gluten-free options. Our kitchen frequently handles wheat flour, and all of our current cake recipes contain gluten.
Is this order a gift? Yes! During checkout, you can select "Sending as a gift." This allows you to provide the recipient’s name and a personalized gift message while keeping the price hidden.
Will you ruin the surprise if I provide the recipient's phone number? Not at all! We only use the recipient’s phone number for delivery coordination once we have arrived at the door to ensure the cake stays safe and fresh.
Where do you deliver? We deliver within Katy, Fulshear, Richmond, Sugar Land, and the majority of the Houston metro area.
How much does delivery cost? Our delivery fees vary from $15 to $30 depending on your address. At the time of checkout, the system will calculate the exact delivery fee amount based on your location.
I input my address for delivery but the system is not allowing me to place an order. Why? If the system does not allow you to proceed, it is likely because your address falls outside of our current delivery radius. While we cover a large portion of the Houston metro area, some locations are beyond our reach to ensure the cakes arrive fresh and on time. If you believe this is an error, please reach out via our chat so we can double-check for you!
What are the instructions for local pickup? We are located in a residential area at 29146 Bentford Manor Court. Please feel free to ring the doorbell upon arrival—we are used to it! Note: mobile reception can be weak here, so please have your name ready for pickup before you enter the neighborhood.
